workplace mediation & conflict resolution
Based in Newcastle upon Tyne, I provide workplace mediation and conflict resolution support for organisations, leadership teams, founders, boards, trustees and senior leaders across the North East and the UK.
I am trained in ACAS Internal Workplace Mediation and bring many years of leadership, governance and organisational experience to my mediation work.
Having worked extensively with leaders, boards, trustees and teams navigating complex relationships and organisational change, I understand both the human and organisational dynamics that often sit beneath workplace conflict.
Ongoing professional development helps ensure my mediation practice remains effective, reflective and up to date.
I understand the pressures leaders, founders, trustees and senior teams face when relationships become strained, and the impact unresolved conflict can have on individuals, teams, decision-making and organisational performance.
That experience shapes how I approach every mediation.
When working relationships become difficult, it is rarely about a single conversation. More often, it reflects tensions, misunderstandings or frustrations that have been building over time.
You might be noticing tension, avoidance, difficult conversations that never quite happen, or a sense that something important is not being said or addressed.
In some situations, conflict may be affecting trust, confidence, governance, leadership effectiveness or the ability to move forward together.
Mediation offers a calm, confidential and structured space to work through conflict with clarity and respect.
what mediation with me offers
I support mediation in a wide range of organisational settings, including workplace disputes, leadership team tensions, founder disagreements, trustee and board relationships, communication breakdowns and conflicts arising during periods of change.
My clients include charities, educational institutions, public sector organisations, SMEs, commercial businesses and other purpose-led organisations.
I help people navigate difficult conversations, rebuild understanding and develop practical, workable ways forward, even when situations feel stuck, emotionally charged or high stakes.
I work with conflict at many levels within organisations, including between colleagues, managers and teams, as well as tensions involving founders, trustees, boards and senior leaders.
When working relationships improve, the impact often extends well beyond the individuals involved. It can strengthen decision-making, reduce ongoing tension, improve governance and create the conditions for organisations to work together more effectively.
Through workplace mediation, you can expect:
- A calm, impartial space to discuss sensitive or complex issues
- Dignity and respect for everyone involved
- A structured, steady process that helps clarify what is really happening beneath the surface
- Support to explore solutions that feel practical, workable and fair
- A focus on improving understanding and rebuilding trust where possible
- Early intervention that can help prevent escalation and, in some situations, avoid formal complaints or HR processes
what people say about working with me
⭐ Calm, impartial, steady
“Kay brings calm, clarity and balance to difficult situations. Her steady, impartial approach helped us rebuild understanding and move forward with dignity and respect.”
Senior Manager
⭐ Skilled at complex, emotionally charged issues
“Kay helped us navigate a complex and emotionally charged issue with real care. She listened deeply, supported everyone to be heard and created a safe space for honest conversation.”
Team Leader
⭐ Practical and constructive
“Kay’s mediation made a huge difference. She helped us talk things through in a way that felt safe and constructive, and we left with clarity and a realistic way forward.”
Operations Manager