Our commitment to your privacy
Forster Jones Consulting Ltd (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This notice explains what information we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Who we are
Forster Jones Consulting Ltd is the data controller for the personal information we collect.
Email: kay@forsterjonesconsulting.com
Registered in England & Wales.
Registered address: Newcastle upon Tyne, NE3 3BU.

What personal information we collect
We only collect personal information that you choose to give us, including:

• your name and contact details
• information shared when you contact us by email, phone or through our website
• information shared during coaching, consultancy or mediation work
• minimal notes required for professional practice and record‑keeping

We do not collect personal data automatically when you browse this website, other than basic technical information collected by our hosting provider (such as cookies for security and performance).

How we use your information
We use your information to:

• respond to enquiries
• deliver coaching, consultancy or mediation services
• manage our working relationship with you
• invoice you and process payments
• maintain required business and financial records
• meet legal, regulatory or insurance obligations

Our lawful bases for processing include contract, legitimate interests and consent (where explicitly given).

Who we share information with
We may share your information with trusted service providers who help us run our business, such as:

• website hosting (GoDaddy)
• email and calendar providers
• accounting or invoicing systems

We only share information when necessary to provide our services or comply with the law.
We never sell your personal information.

How long we keep information
We keep personal information only for as long as needed for the purposes described above:

• enquiries: up to 2 years
• client work: up to 7 years (for legal and insurance purposes)

After this time, information is securely deleted.

How we protect your information
We use appropriate safeguards such as password protection, secure devices, restricted access, and two‑factor authentication to keep your information safe.

International data storage
Some service providers may store data outside the UK. When this happens, they use UK GDPR‑compliant safeguards such as Standard Contractual Clauses.

Your rights
You have the right to:

• access the personal information we hold about you
• ask us to correct inaccurate information
• request deletion of your information
• restrict or object to certain types of processing
• request transfer of your data to another provider
• withdraw consent where consent is used

To exercise these rights, contact: hello@forsterjonesconsulting.com
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

How we use cookies
This website uses cookies and similar technologies to help it function securely and effectively. Cookies are small text files placed on your device when you visit a site.

Essential cookies
These cookies are required for the website to work. They are set automatically by our hosting provider and include security, performance and basic operational cookies. These cannot be switched off.

Analytics cookies
Our hosting platform may use anonymised analytics cookies to understand basic site usage, such as which pages are visited. We do not personally identify you through these cookies and we do not use advertising or tracking cookies.

Third‑party cookies
If the site includes embedded features (such as videos, forms or maps), those providers may set their own cookies. They are responsible for their own cookie practices.

Managing cookies
You can set your browser to block or delete cookies. Visit www.allaboutcookies.org for guidance. Blocking essential cookies may affect website performance.

Updates to this notice
We may update this notice occasionally to reflect technical or legal changes.
Last updated: February 2026.

Forster Jones Consulting is committed to ensuring that our website is accessible, inclusive and usable for as many people as possible. We want everyone who visits this site to be able to find the information they need and to engage with it comfortably, regardless of device, ability or access needs.

Our approach to accessibility
We aim to:

• use clear, plain and human language
• maintain strong colour contrast for readability
• structure content with clear headings and logical flow
• provide meaningful link text (not just URLs)
• ensure all images have appropriate alternative text
• make forms and calls‑to‑action simple and easy to use
• design mobile‑first for ease of navigation

This website is built using GoDaddy Websites + Marketing, and we work within that platform’s technical limits while doing our best to meet the principles of the Web Content Accessibility Guidelines (WCAG) 2.1 AA.

Known limitations
Some accessibility settings are controlled by our website platform, including:

• automatic capitalisation of certain button text
• limited ability to customise specific headings or system‑generated labels
• template‑controlled navigation text in the footer

If you experience any difficulty accessing information on this site because of these limitations, please let us know — we are committed to finding an alternative way to provide the information you need.

Alternative formats and support
If you would like any of the content on this site in an alternative format — for example, larger print, plain text or emailed content — please contact us and we will be happy to help.
Email: hello@forsterjonesconsulting.com

Feedback
If you find any part of this website difficult to use, or if you have suggestions for improvement, we welcome your feedback. Your experience matters to us, and we will respond to all accessibility enquiries within a reasonable timeframe.

We may update this notice occasionally to reflect technical or legal changes.
Last updated: February 2026